Privacy policy

1. Who we are

textbased.video is run under the registered Australian business name text based video (“we”, “us”). This policy covers the textbased.video apps for Mac, iPhone and Android, the Premiere Pro extension, and this website. For any privacy question or request, email support@textbased.video.

2. Your content is never sent to us

The apps and the extension work on your own devices. In our apps, transcription, telling voices apart, editing and video export all happen there, and transcripts never leave your device. Transcripts made in Premiere Pro are made by Adobe's Speech to Text, under Adobe's terms, not by us. The extension reads them from your project and never sends anything to Adobe or anyone else. We never receive your footage, sound, pictures, transcripts or edits, and we have no way to see them.

When you save or send a .tbv file, it's written to your device. You decide where it goes after that, using your own tools: a shared drive, cloud storage, email, a messaging app or a USB stick. Those services handle the file under their own terms, not ours.

If you lock a .tbv with a password, its contents are encrypted on your device before the file is written. The password isn't stored in the file and isn't sent to us, so we can't open locked files or recover a lost password.

3. What we collect, and why

Early-access requests

If you apply for early access to the Premiere extension, we keep your email address, what you told us about how you'd use the product, which page you applied from, and when. For abuse prevention we also keep a one-way hash of your IP address (not the address itself) and your browser's user-agent string. We use this only to choose testers for the extension and to contact you about it. Applying doesn't send any emails. We keep your request for 12 months from the day you first send it (sending the form again doesn't restart the clock), then it's deleted automatically within a day. You can ask us to delete it sooner at any time.

Extension licences

For each licence we keep:

• the name and email address it was issued to;
• the licence key, plan, dates and any notes we add;
• for each computer it's activated on:
  • a one-way hash of a random ID the extension makes when it's installed. This isn't a hardware fingerprint, and it doesn't reveal anything about your computer;
  • a label for that computer that you can choose;
  • the email used to activate it;
  • when it was activated and when it last checked in.

We use this to issue licences, keep each one to its number of computers, and help you if something goes wrong. The extension checks in when Premiere Pro opens and every few hours while it's running. That check sends only the details above, never anything about your projects.

Emails you send us

If you email support, we keep the conversation, plus anything you attach, such as a diagnostics file, for as long as we need it to help you.

Buying a licence

Paid licences will be sold through a reseller. The reseller handles your payment and order details as an independent business under its own privacy policy. We'll name it here when sales open. We receive only what we need to issue your licence.

4. What the apps connect to

• Updates. The Mac app checks for new versions on our download host. That host sees your IP address and the app version, as any website would. Phone apps are updated by the App Store or Google Play.
• Speech and voice models. The first time they're needed, the apps download open-source speech-recognition and voice-separation models from Hugging Face (huggingface.co). No account is used. Hugging Face sees your IP address. Nothing is uploaded.
• Licence checks (extension only), as described in section 3.

That's the complete list. The apps don't contain analytics, advertising or crash-reporting services. Diagnostics are saved on your device and only reach us if you send them yourself.

5. This website

This site sets no cookies for visitors and runs no analytics, advertising pixels or third-party trackers. Our admin pages use a sign-in cookie for our own staff. Our host keeps short-lived server logs (such as IP address and pages requested) to run and protect the site. If we ever add analytics, we'll update this page first and ask for consent where the law requires it.

6. Service providers

We use these providers to run the website, licences and email. Each handles personal information only to provide its service to us.

Hugging Face (section 4) is contacted by the apps directly. It isn't one of our providers and we receive nothing from it.

Because some providers are based overseas, mainly in the United States, personal information may be stored or handled there. We choose established providers with strong security practices and keep what we send them to the minimum.

7. How long we keep it

• Early-access requests: 12 months from the day you first send yours, then deleted automatically (within a day), or sooner if you ask.
• Licences: until 12 months after the licence ends (its expiry date, or the day it's cancelled, whichever comes first), then deleted automatically with its computer records. A computer's record is deleted as soon as that computer is removed from the licence.
• Support email: as long as needed to help you and keep a record of what we agreed.

Provider backups roll over on their own schedules, so deleted records can take a short while to leave them.

8. Your rights

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may also be able to object to or restrict how we use it, or take a copy in a portable form. Email support@textbased.video from the address concerned. We'll reply within 30 days, free of charge.

We handle personal information under the Australian Privacy Principles. Where the GDPR or UK GDPR applies, we rely on your consent for early-access requests, on our contract with you for licences, and on our legitimate interest in answering email and keeping our services secure. You can withdraw consent at any time. If you live in California, we don't sell or share your personal information.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au) or the data-protection authority where you live.

9. Security

We keep as little as possible, in as few places as possible. Database access is restricted to our own staff and services, and licence responses are digitally signed so they can't be forged. No system is perfectly secure. If a breach affected your information, we'd tell you and the regulator as the law requires.

10. Children

textbased.video is a professional tool for adults. We don't knowingly collect information from anyone under 18.

11. Changes

If we change this policy in a way that matters, we'll update this page before the change takes effect and email licence holders. See also our terms and licence.